Refund & Return Policy

Refund Policy

You must email us info@loael.com before you returning the item. once email is confirmed by our staff you will be instructed to send the product to a returning address.


1.Returns

Our policy lasts 28 to 45 days. if individual product has its own refund time frame defined then that will be applicable to that product only. if the defined days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

2.Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. if free shipping was provided, the shipping cost will be deducted from full item refund value.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@loael.com.

Free Shipping

if, you were not charged for shipping at the time of checkout and you asked for refund of that particular item then the refund amount will be excluding shipping cost born by loael.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@loael.com and send your item to 11923 NE Sumner St STE 805913 Portland, Oregon, 97220, USA.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Product shipping and processing are done through fulfillment centers around the world, product shipped and processed from the same country(country of a customer) arrives within 3-7 working days. However, the product which is not manufactured in the same country are ordered from different countries, and can take up to 7-22 working days, factors such as item held in inspection for clearance weather, holidays can increase shipment time.

To return your product, you should mail your product to: 11923 NE Sumner St
STE 805913 Portland, Oregon, 97220, USA.

In-Correct Shipping address expenses are born by buyer and refund will be excluding the shipping and handling charges.

Free Items:

Free items are nonrefundable, unless the item arrived was completely damaged during transit, you will be able to obtain new item bearing 60% shipping cost define on our store, unless the item is not out of stock.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.